SOLICITATION NOTICE
R -- CustomerX Vendor Pool and Subsequent Pods (CSO HT003823SC001)
- Notice Date
- 11/20/2023 12:06:04 PM
- Notice Type
- Presolicitation
- NAICS
- 541990
— All Other Professional, Scientific, and Technical Services
- Contracting Office
- DEFENSE HEALTH AGENCY ROSSLYN VA 22209 USA
- ZIP Code
- 22209
- Solicitation Number
- HT003824SC001
- Response Due
- 10/18/2024 5:00:00 AM
- Archive Date
- 10/17/2025
- Point of Contact
- Jena Bowman, J R Oliver
- E-Mail Address
-
jena.l.bowman.civ@health.mil, j.r.oliver.civ@health.mil
(jena.l.bowman.civ@health.mil, j.r.oliver.civ@health.mil)
- Description
- PEO DHMS strives to deliver world-class technologies in the health information field. Our goal is, where appropriate, for our technologies and conduct to be indistinguishable from those of leading private-sector technology firms. In order to achieve this, we have undertaken several transformation efforts to mature the organization�s posture, technologies, and business practices. One transformation initiative is the enhancement of support to our customers who use our applications.��� CustomerX is designed to provide comprehensive customer success/onboarding solutions for each of our prime products, including user support management, training & exercise support, release & deployment, IT service management, active system monitoring, service PMO support, and hardware & software support services across the PEO DHMS product portfolio. See attachments for additional information. 11/15/2023 - Updated Timeline Posted; Documentation of Q&As is forthcoming through another updated when finalized. 11/20/2023 - The team received a large response to this posting has been busy going through the submittals.� We are finalizing our review and should provide more information by next week.��
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/17b3bea11afd46b2b48bba9b53a2b70b/view)
- Record
- SN06889890-F 20231122/231120230046 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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