SAMDaily.us | SRCSGT | 99 | Request for Information for FDA Contact Center Optimization

SAMDAILY.US - ISSUE OF OCTOBER 08, 2025 SAM #8717
SOURCES SOUGHT

99 -- Request for Information for FDA Contact Center Optimization

Notice Date: 10/6/2025 2:08:16 PM
Notice Type: Sources Sought
Contracting Office: FDA OFFICE OF ACQ GRANT SVCS Beltsville MD 20705 USA
ZIP Code: 20705
Solicitation Number: FDA-RFI-2026-131159
Response Due: 10/27/2025 2:00:00 PM
Archive Date: 11/11/2025
Point of Contact: Min Jie Zeng, Lilibeth Deato
E-Mail Address: minjie.zeng@fda.hhs.gov, lilibeth.deato@fda.hhs.gov
(minjie.zeng@fda.hhs.gov, lilibeth.deato@fda.hhs.gov)
Description: The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially leverage, current and emerging industry capabilities to modernize FDA�s technology and service for information flow into and through the FDA. More specifically, FDA aims to gather insights from industry on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.
Web Link: SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/ccbbd57471b24b979ab7997c91cda28e/view)
Place of Performance: Address: Silver Spring, MD 20993, USA; Zip Code: 20993; Country: USA
Record: SN07613037-F 20251008/251006230038 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

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